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Centria Healthcare-Client Care Coordinator

Are you looking for a fast paced and exciting management position/sales with opportunity for advancement? If so, the Client Care Coordinator position with Centria Healthcare is the perfect fit for you.

A vital part of Centrias success is our ability to hire a diverse management/sales team that shares in our vision of innovation, growth, hard work, and perfection to deliver the best possible quality of care for our customers. We look for sharp individuals who are ambitious, competitive, entrepreneurial in spirit and can think outside the box to strive for perfection when delivery our services to our clients.

As a member of our management/sales team, you will be placed in a fast pace high growth environment with the opportunity to one day run your own division or a new business venture. The opportunities are only limited by what you can create. You will begin as a client care coordinator in our office learning the daily business operations and gaining hands-on experience in the healthcare industry. As a client care coordinator your focus will begin with becoming proficient in recruiting, sales, marketing, human resources, customer service, and operations.

Position Requirements:
Bachelor of Arts/Bachelor of Science required, preferably in Business
1 year management and sales experience
Entrepreneurial / Self Starter
Attention to detail
Ability to shine in a fast-paced, team environment
Time management
Communication skills, interpersonal skills, and professional telephone manner
Customer service

Client Care Coordinator Responsibilities include but are not limited to:
Regular communication with clients regarding quality of care and general satisfaction including:
Home visitation ” case open and follow up
Quick resolution of any complaints and issues
Working with Clinical Supervisor to develop client care objectives and communicating with staff regarding such
Communicating with outside case manager and members of care team to ensure goals are being met
Coordinate outside aspects of care including transportation, DME, appointments, etc.
Record issues, complaints, and all other pertinent communications with clients in client chart

Develop and manage Centria staff to accommodate current client needs and future growth.
Source qualified candidates
Perform interviews and orientations
Coordinate with Clinical Supervisor to ensure clinical competency of all staff
Work with office support staff to ensure proper screening is done on field staff.
Conduct performance reviews with staff as scheduled or on an as needed basis
Negotiate rates to ensure maximization of spread
Communicate regularly with Clinical Supervisor to keep apprised of new staff, new staff assignments, new clients, upcoming clinical needs, such as case opens, and discharged clients.
Performing and documenting any needed disciplinary measures
Taking On-Call responsibilities

To assist in developing corporate structure and in the creation of policies and procedures.
Participate in team meetings
Develop and take on projects to improve client service and satisfaction
Develop and take on projects to improve employee performance, retention, and satisfaction.
Develop quality initiatives that will improve referral source satisfaction as measured through number of referrals and subjective survey methods.
General help to manage office staff for maximum efficiency
Maintain knowledge of different programs and certifications
Ensure compliance with above regulations

Centria Healthcare Offers:
Competitive pay
Benefits including medical, dental and vision coverage
10 days paid time off (*) in addition to holidays
Growth opportunity unparalleled to other companies
Possibility of relocation upon promotion

For more information: Centria Healthcare


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