0 reads
Leave a comment
Job Title Operations Support Specialist
Location Southfield, MI, US
Organization Name Finance
Company Description
Credit Acceptance Corporation is an automotive finance company in the business of Changing Lives! Credit Acceptance is a proven industry leader and has been copied by many. The difference between Credit Acceptance and others trying to emulate our business model is our experience and our commitment to helping consumers receive a fresh start.


We offer a great work environment, casual dress code, awesome benefits and we work hard to ensure every team member here is empowered to work to their fullest potential. We work hard to fill our open positions with “A” players who demonstrate the qualities we value.

If you are proud of what you do and demonstrate PRIDE (Positive, Respectful, Insightful, Driven and Earnest) in your work, we would like to hear from you!

Full-time Benefits include: Medical/Vision/Dental, Life Insurance, Disability, Paid Time Off, Profit Sharing, Tuition Assistance, Service Awards, Flexible health and Dependent care spending accounts, Holiday Bonus, Competitive 401(k) company match!

Job Summary
About this Position:  The purpose of the Operations Support Specialist position is to support operations by processing internal and external customer account requests.
Job Details
Position Outcomes & Activities:  You will be measured on your ability to perform the following activities effectively.



  • Process internal customer, third party, and Dealer requests in an accurate and timely manner.  Requests include, but are not limited to abandon vehicle notices, file requests, payment histories, paid ahead accounts, and certified mail.
  • Ensure legal and operational compliance by reviewing and managing selected collection accounts (Soldier and Sailor Accounts, Ohio Redemption/Reinstatement Accounts, and Paid Ahead Accounts).

§  All other duties as assigned.

§  Attendance as outlined in the attendance policy.


§  Complete Requested Tasks in line with established service level expectations.

§  Adhere to Policies/Processes: You will need to remain compliant with our policies, processes and legal guidelines.

§  Handle Incoming Phone Calls: You will spend 10%-20% of your time on the phone effectively and efficiently handling consumer phone calls.

§  Provide Excellent Customer Service:  You will need to handle each call in a manner that is respectful and patient while providing each consumer with accurate account information.


Position Requirements: Experience and Education requirements.

  • High school diploma (Required).
  • Willing to work 1-2 Saturdays per month (Required).
  • Proficient in Microsoft Office Systems: Excel, Outlook, Word (Preferred).
  • Previous customer service experience in a call center environment (Preferred).


Position Knowledge and Skills: What Knowledge and Skills will you need to succeed in this role?

  • You need to be a problem solver and quick thinker, with an ability to understand, interpret and act on information promptly and effectively.
  • You need to be able to manage your time effectively and adhere to attendance guidelines and complete work tasks in a timely manner.
  • You need to be able to seek, retain and share knowledge to help consumers resolve requests and understand the functions of other departments.
  • You need to be an active listener and have effective communication skills.
  • You need to be organized and capable of meeting all deadlines.
  • You need to be professional, personable and respectful with our customers.
  • You need to be open and receptive to ongoing feedback aimed at improving the performance of you and your department.
  • You need to be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
  • You need to remain positive, professional, determined, calm and focused when faced with challenging situations.


Position Values:  To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:

§   Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.

§   Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.

§   Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.

§   Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.

§   Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.


FLSA Classification Status:




Also On Hot 107.5:
comments – Add Yours