AEROTEK are looking for an Account Advisor

This is a Part Time, Temporary position located in Detroit.

Account Advisor-PART-TIME

• Collect delinquent payments, working with clients to prevent foreclosure while minimizing company and investor losses.

• Take Incoming/outgoing phone calls while ensuring compliance with state and agency regulations

• Identify and resolve problem areas within loan servicing which have resulted in delinquencies, mis-posting of payments, clients contesting tax or insurance bills, etc.

• Review delinquent files and contact clients to solve complex collection issues, to include the collection of overdue payments, corporate advances and fees.

• Identify and attempt to resolve reasons for delinquency.

• Develop basic restructuring possibilities to assist clients in resolving delinquency and avoiding foreclosure for one and two payments delinquent.

• Provide financial package information and initial guidance to mortgagor for potential upcoming actions to include forbearance, deed and lieu, etc.

• Be able to take payments on loans in active bankruptcies

• Work payment reports (rejected and NSF payments), follow up calls to retrieve good funds

• Draft and send collection letters

• Any other assigned projects

Minimum Education/Experience Requirements:

• Two years mortgage servicing collection experience

• Direct experience should include one or more of the following portfolio types: FNMA, Conventional, FHA, VA and/or Non-Conventional. Direct experience collecting on an agency servicing portfolio is required

• Bilingual a plus

Knowledge, Skills and Abilities:

• Must have solid communication, client service, and time management skills

• Must have a sense of urgency and strong focus on execution and follow through

• Must be detail oriented team player that can multi-task and handle workloads with deadlines

• Ability to work confidently and effectively with internal and external clients

• Must be able to organize and prioritize work to allow handling more than one project at a time

• Must have knowledge of mortgage servicing activities

• Must have experience with Mortgage Servicing Software

• Must have proficient use in Microsoft Office Suite program


Monday –Thursday 5-9 pm Friday off Saturday 9-2pm

Please apply by Email.



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