Dialog Direct hiring 300 people in Metro Detroit
Dialog Direct, a premier provider of marketing and customer engagement solutions, has announced plans to hire 300 new employees at its Highland Park headquarters to support the company’s growth in the health insurance market.
Dialog Direct is targeting people who are interested in career development as managers, licensed and non-licensed health insurance sales and service representatives, trainers and quality assurance specialists. New hires will participate in a 2-4 week paid training period, beginning in early September with additional training classes running until mid-November.
“We’re looking for people who are friendly, energetic and engaging over the phone to handle inbound customer service calls,” said Dialog Direct Chief Operations Officer Rob Hyman. “We’ll provide comprehensive subject matter content and coach the team on ways to deliver the ideal customer experience with every call. Key job qualifications include excellent critical thinking and communication skills: verbal, written and computer. Professional appearance, dependability and flexibility are required.
“Dialog Direct is prepared to invest in ongoing career development for our people,” said Hyman. “We have year-round work opportunities for licensed insurance agents following open enrollment and are prepared to groom new employees for leadership positions within the company. As part of our initial career pathway program, we assist with pre-certification training, and pay for the cost of the license certification test plus licensing fee. This is a substantial investment for our company and a terrific benefit for people interested in obtaining their insurance license. The pre-certification training is $150, the state exam is $40 and the annual license fee for 15-20 states in the U.S. is $3,000. As a result, a new employee saves $3,190 in out-of-pocket expenses and is the owner of the license,” said Hyman.
The salary ranges for the job openings vary based on the position, which may include bonus opportunities in addition to base salaries.
Licensed insurance advisors, job seekers interested in pursuing an insurance license, and people interested in customer service advisor positions may apply online at:
Job Hotline: 800-523-5867, press 3 for employment opportunities
Job Fair: Saturday, July 26
10:00 a.m. to 2:00 p.m.
13700 Oakland Avenue
Highland Park, MI 48203