|Job Title||Operations Support Specialist|
|Location||Southfield, MI, US|
|Credit Acceptance Corporation is an automotive finance company in the business of Changing Lives! Credit Acceptance is a proven industry leader and has been copied by many. The difference between Credit Acceptance and others trying to emulate our business model is our experience and our commitment to helping consumers receive a fresh start.
We offer a great work environment, casual dress code, awesome benefits and we work hard to ensure every team member here is empowered to work to their fullest potential. We work hard to fill our open positions with “A” players who demonstrate the qualities we value.
If you are proud of what you do and demonstrate PRIDE (Positive, Respectful, Insightful, Driven and Earnest) in your work, we would like to hear from you!
Full-time Benefits include: Medical/Vision/Dental, Life Insurance, Disability, Paid Time Off, Profit Sharing, Tuition Assistance, Service Awards, Flexible health and Dependent care spending accounts, Holiday Bonus, Competitive 401(k) company match!
|About this Position: The purpose of the Operations Support Specialist position is to support operations by processing internal and external customer account requests.|
|Position Outcomes & Activities: You will be measured on your ability to perform the following activities effectively.
§ All other duties as assigned.
§ Attendance as outlined in the attendance policy.
§ Complete Requested Tasks in line with established service level expectations.
§ Adhere to Policies/Processes: You will need to remain compliant with our policies, processes and legal guidelines.
§ Handle Incoming Phone Calls: You will spend 10%-20% of your time on the phone effectively and efficiently handling consumer phone calls.
§ Provide Excellent Customer Service: You will need to handle each call in a manner that is respectful and patient while providing each consumer with accurate account information.
Position Requirements: Experience and Education requirements.
Position Knowledge and Skills: What Knowledge and Skills will you need to succeed in this role?
Position Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:
§ Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
§ Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
§ Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
§ Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
§ Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
FLSA Classification Status:
PLEASE APPLY AT: INDEED.COM